Season Ticket Terms Conditions

OVERVIEW

Our Season Tickets will include 30 home games. Season Ticket Holders will receive a free digital pass for games but can purchase an additional plastic card for £5pp. The club reserves the right to reschedule or substitute games included in season tickets. Any refunds will only be given if the 30 game agreement cannot be met by the club.

In the event of a single seat between season ticket holders the club will move season ticket seats to stop single seats between season ticket holders.

12-MONTH SPREAD THE COST – TERMS & CONDITIONS

Eligibility & Sign-Up

To qualify for the 12-month Spread the Cost option you must submit your application between now and the 30th April 2025. Once the application has been made you’ll need to complete your Spread The Cost direct debit between 1st April - 30th April 2025.

Payment Schedule

• A deposit per ticket is required before your DD is set up.
• Applications can only be made for the Spread the Cost option between 1st April – 30th April 2025.
• The first monthly payment will be taken in May 2025 and will run until April 2026.
• Your recurring payment date will be set based on when your Season Ticket is processed on TicketCo.

Contract Term & Cancellation

• This plan requires a minimum commitment of 6 months. It cannot be cancelled within the first 6 months.
• Payment terms cannot be extended beyond the agreed 12-month period.
• If you cancel your season ticket it is invalid from the point of cancelation with no refunds.

Additional Terms

• If a payment fails we will attempt to take the payment 2 more times. Failure to make a payment after these attempts could result in cancelation of your season ticket.
• The club reserves the right to amend these terms at any time.
• TicketCo have their own T & C’s which you must agree to.

By selecting the Spread the Cost option you agree to these terms and conditions.

EARLY BIRD APPLICATIONS

• Payment may be cash in person card cheque or bank transfer.
• Cheques should be made payable to ‘Swindon Wildcats Hockey Ltd’ The Link Centre Whitehill Way SN5 7DL
• The Early Bird discounted pricing will end on 30 th April 2025.

VENUE T & C’S

• A valid ticket must be produced to enter the event. Removing any part of altering or defacing the Ticket may invalidate the Ticket.
• All persons entering the arena must hold a valid ticket that must be retained at all times and submitted for inspection if required by any member of staff or stewarding team. Failure to produce a valid ticket on request may result in removal from the arena. This includes tickets shown on a smartphone.
• The re-sale of this ticket for commercial gain without express permission from Swindon Wildcats will make this ticket void. Customers should be aware that tickets sold from unofficial sources may not be valid.
• Swindon Wildcats reserve the right to conduct security searches. Swindon Wildcats reserve the right to refuse admission to or eject the ticket holder if the ticket holder refuses to be searched or in our  reasonable opinion admission of the holder to the venue might be a risk to the safety of the audience or the holder or affect the enjoyment of the audience or the running of the event (for example if the holder appears to be under the influence of alcohol or drugs or is acting aggressively or anti-socially).No refunds will be offered to customers in these circumstances.
• For all events (seated and standing) children under the age of 12 must be accompanied by an adult over the age of 18.
• We reserve the right to provide alternative seats at an event to those specified on the ticket provided they are of no less value to that stated on the Ticket.

CUSTOMER CONDUCT

Customers will be asked to leave the premises and no refunds will be offered in any of the following circumstances: Abusive behaviour towards players staff or fans. No illegal substances including legal highs fireworks lasers weapons or offensive items may be brought into the venue. We reserve the right to confiscate any prohibited items. Attendance with an animal(s) (except Assistance Dogs).

GAME NIGHT DISCLAIMERS

Please note strobe lighting show smoke pyrotechnics foam or lasers may be used during events. Sound levels may be loud. WARNING: Ice hockey can be dangerous. Spectators are warned to keep an eye on the puck(s) at all times as the puck(s) may leave the ice and travel into public areas. Spectators should only access and leave their seats when play is stopped. Official merchandise is only available from branded merchandise stands and official vendors.

FOOD & DRINK

No food cans bottles or alcohol may be brought into the venue. Only food and drink purchased in the venue may be consumed in the venue except in limited circumstances on proven medical grounds.

PHOTOGRAPHY

The unauthorised use of photographic and recording equipment (whether audio or visual) is prohibited. This includes the use of tablets (i.e. iPads Galaxy etc.) From time to time Swindon Wildcats or other authorised third parties may carry out photography or other recording within the arena and any images or recordings may feature visitors. Visitors consent to the use of such images by Swindon Wildcats in connection with advertising promotions or monitoring and acknowledge that the copyright in such images rests with Swindon Wildcats and/or any authorised third party. As members of the audience ticket holders consent to being photographed filmed and/or sound recorded for broadcast and/or publication without payment.