Season Ticket & Terms Conditions

TERMS & CONDITIONS

Season Tickets are based on 30 home games which will include challenge, league, or cup group games. These games will be confirmed prior to the league start. If any additional games occur, season ticket holders will be offered tickets at the reduced pro-rata price. Existing season ticket seats will be reserved until 30th April 2024, at which point they will be released for general sale. If you wish to reserve your seat but would like to make payment after 30^th April 2024, please inform lewis.nell@swindonwildcats.com.

The purchase of a Season Ticket is a commitment to all home pre-season & league matches and no refunds will be given.

In applying for a Season Ticket, you recognise and accept that Swindon Wildcats have the right to:

Offer promotions during the course of the season, which may or may not alter the relative value of the season ticket.
Remove any section of seating from use at any time, for any reason, without penalty.
Reschedule season ticket games or substitute alternative fixtures.
The club reserves the right to move your requested season ticket seats at any time.
Any replacement Season Ticket cards will be charged at a fee of £5 per card
The re-sale of this Season Ticket for commercial gain without express permission from Swindon Wildcats will make this ticket void. Customers should be aware that tickets sold from unofficial sources may not be valid.
For all events (seated and standing), children under the age of 12 must be accompanied by an adult over the age of 18.
If a request has been made mid-season to move your seat, the club reserve the right to refuse.

Whilst requests will be met wherever possible, allocation of Season Tickets will be solely at the discretion of the Club.

In the event of a single seat between season ticket holders the club reserves the right to move season tickets.

Your Season Ticket is automatically digital unless you opt to purchase a card upon application

Any refunds will only be given after the 30 game agreement has either been met, or cannot physically be completed.

Adults – 16-59 years as of 31/08/2024

Child – 15 years and under as of 31/08/2024

Concession – 60 and over as of 31/08/2024.

Students – Over 16 in full-time education. If you are over 18, you must provide a letter from your college or University will need to be supplied even if previously supplied. First-year students have until 30/09/2024 to supply original proof in writing.

Payments

All DD payments require a set number of equal monthly payments. All payments will be taken on the 1^st of each month.

In order to qualify for the spread the cost option (6 months Apr-Sept or 9 months Apr – Dec), your DD must be set up with the club no later than 1st April 2024. Any applications made after 1^st May 2024 will need to settle the outstanding months in advance. A Direct debit will then commence from 1^st of the following month. Please contact lewis.nell@swindonwildcats.com to apply for your Spread the Cost Season Ticket.

OVERVIEW

Our Season Tickets will include 30 home games.
Season Ticket Holders will receive a free digital pass for games, but can purchase an additional plastic card for £5pp.
The club reserves the right to reschedule or substitute games included in season tickets.
Any refunds will only be given if the 30 game agreement cannot be met by the club.
In the event of a single seat between season ticket holders, the club will move season ticket seats to stop single seats between season ticket holders.

DIRECT DEBIT TERMS

In order to qualify for the spread the cost option (6 months Apr-Sept or 9 months Apr – Dec), your direct debit payment must be set up with the club no later than 1st April 2024. Any applications made after 1^st May 2024 will need to settle the outstanding months in advance. A Direct debit will then commence from 1^st of the following month.
Any missed direct debit payments will incur a £5 charge.
Payment terms cannot be extended past the agreed 6 or 9 months. If payments are missed they must be paid up within the agreed term.

PAYMENT METHODS

ONLINE APPLICATIONS

Apply online via www.swindonwildcats.com/season-tickets

PAPER APPLICATIONS

Payment may be cash in person, card, cheque or bank transfer.
Cheques should be made payable to ‘Swindon Wildcats Hockey Ltd’, The Link Centre, Whitehill Way, SN5 7DL
If you are applying for Spread The Cost our accounts team will contact you directly to set up your DD payments.

Venue T&C’s

A valid ticket must be produced to enter the event. Removing any part of, altering or defacing the Ticket may invalidate the Ticket.

All persons entering the arena must hold a valid ticket that must be retained at all times and submitted for inspection if required by any member of staff or stewarding team. Failure to produce a valid ticket on request may result in removal from the arena. This includes tickets shown on a smartphone.

The re-sale of this ticket for commercial gain without express permission from Swindon Wildcats will make this ticket void. Customers should be aware that tickets sold from unofficial sources may not be valid.

Swindon Wildcats reserve the right to conduct security searches. Swindon Wildcats reserve the right to refuse admission to, or eject, the ticket holder if the ticket holder refuses to be searched, or in our reasonable opinion, admission of the holder to the venue might be a risk to the safety of the audience or the holder, or affect the enjoyment of the audience or the running of the event (for example if the holder appears to be under the influence of alcohol or drugs or is acting aggressively or anti-socially).No refunds will be offered to customers in these circumstances.

For all events (seated and standing), children under the age of 12 must be accompanied by an adult over the age of 18.

We reserve the right to provide alternative seats at an event to those specified on the ticket provided they are of no less value to that stated on the Ticket.

CUSTOMER CONDUCT

Customers will be asked to leave the premises and no refunds will be offered in any of the following circumstances:

Abusive behaviour towards players, staff or fans.

No illegal substances including legal highs, fireworks, lasers, weapons or offensive items may be brought into the venue. We reserve the right to confiscate any prohibited items.
Attendance with an animal(s) (except Assistance Dogs).

GAME NIGHT DISCLAIMERS
Please note strobe lighting, show smoke, pyrotechnics, foam or lasers may be used during events. Sound levels may be loud.

WARNING: Ice hockey can be dangerous. Spectators are warned to keep an eye on the puck(s) at all times as the puck(s) may leave the ice and travel into public areas. Spectators should only access and leave their seats when play is stopped.
Official merchandise is only available from branded merchandise stands and official vendors.

FOOD & DRINK

No food, cans, bottles or alcohol may be brought into the venue. Only food and drink purchased in the venue may be consumed in the venue, except in limited circumstances on proven medical grounds.

PHOTOGRAPHY

The unauthorised use of photographic and recording equipment (whether audio or visual) is prohibited. This includes the use of tablets (i.e. iPads, Galaxy, etc.)
From time to time Swindon Wildcats or other authorised third parties may carry out photography or other recording within the arena and any images or recordings may feature visitors. Visitors consent to the use of such images by Swindon Wildcats in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with Swindon Wildcats and/or any authorised third party.
As members of the audience, ticket holders consent to being photographed, filmed and/or sound recorded for broadcast and/or publication, without payment.